Terms of service

Molten Terms of Service
Last Updated: May 21, 2026

These Terms of Service (the "Terms") form a binding legal agreement between you, whether acting individually or on behalf of a business or other legal entity ("you" or "your"), and Backstage Infusions LLC d/b/a Molten Smoky Colas, together with its affiliates, subsidiaries, successors, and related entities (collectively, "Molten," "Company," "we," "us," or "our"). These Terms govern your access to and use of drinkmolten.com, any related websites, mobile applications, digital platforms, social media pages, content, technologies, and services operated by or on behalf of Molten (collectively, the "Site"), as well as any products, subscriptions, programs, promotions, merchandise, or other services made available through the Site (collectively, the "Services").

Any additional policies, guidelines, notices, terms, conditions, or agreements posted on the Site from time to time are incorporated into these Terms by reference and become part of this agreement. Likewise, any future features, functionality, products, content, or tools made available through the Site shall be subject to these Terms unless expressly stated otherwise.

IMPORTANT NOTICE: THESE TERMS CONTAIN A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER. EXCEPT WHERE PROHIBITED BY LAW, YOU AND MOLTEN AGREE TO RESOLVE MOST DISPUTES THROUGH INDIVIDUAL, FINAL, AND BINDING ARBITRATION RATHER THAN THROUGH COURT PROCEEDINGS OR CLASS ACTION LITIGATION. PLEASE REVIEW THESE PROVISIONS CAREFULLY AS THEY AFFECT YOUR LEGAL RIGHTS.

By accessing, browsing, registering for, purchasing from, or otherwise using the Site or Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and all policies referenced herein, including our Privacy Policy, Age Verification Policy, Shipping Policy, and any other policies posted on the Site. These Terms apply to all visitors, customers, purchasers, vendors, distributors, merchants, content contributors, and other users of the Site.

If you do not agree with these Terms in their entirety, you must immediately discontinue use of the Site and Services and refrain from accessing, browsing, purchasing, or otherwise interacting with the Site. Any offer of access to the Site or Services is expressly conditioned upon your acceptance of these Terms.

From time to time, Molten may introduce new products, website features, technologies, promotions, or service offerings. Unless otherwise stated, all such additions shall automatically be governed by these Terms.

We reserve the right, at our sole discretion and without prior notice, to modify, revise, supplement, discontinue, or replace any portion of these Terms at any time by posting an updated version on the Site. It is your responsibility to periodically review these Terms for changes. The "Last Updated" date above reflects the most recent revision. Continued use of the Site or Services following the posting of revised Terms constitutes your acceptance of those revisions and your agreement to be bound by the updated Terms.

BY ACCESSING OR USING THE SITE, YOU AFFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT ACCEPT THESE TERMS OR ANY FUTURE MODIFICATIONS TO THEM, YOU MUST NOT ACCESS OR USE THE SITE, PURCHASE PRODUCTS, OR UTILIZE ANY SERVICES PROVIDED BY MOLTEN.

Age Eligibility, Verification, Product Legality, and Safety Information

To access, browse, register for, purchase from, or otherwise use the Site or Services, you must be at least twenty-one (21) years of age and legally capable of entering into binding contracts under applicable law. The Site and all Products offered by Molten are intended solely for adults twenty-one (21) years of age or older. Individuals under the age of twenty-one (21) are strictly prohibited from accessing the Site, creating an account, purchasing Products, participating in promotions, or using any Services offered by the Company.

By accessing the Site, placing an order, creating an account, or otherwise accepting these Terms, you represent and warrant that you are at least twenty-one (21) years of age and possess the legal authority to enter into agreements with Molten and any of its affiliated service providers, vendors, distributors, fulfillment partners, and agents. Any attempt by an underage individual to access or use the Site or Services is unauthorized and may result in termination of access and cancellation of any orders.

Molten utilizes age-verification measures designed to confirm compliance with applicable age restrictions. Additional information regarding our verification procedures is available in our Age Verification Policy, which is incorporated into these Terms by reference.

The Site and Services are intended only for use in jurisdictions where such access and use are lawful. Information, products, promotions, and services available through the Site are not directed to any person or entity located in a jurisdiction where the sale, possession, shipment, or use of such products would violate applicable law or regulation. Individuals who choose to access the Site from locations where such activities may be restricted do so at their own initiative and are solely responsible for compliance with all applicable local, state, federal, and international laws.

Molten makes no representation or warranty that any Product, Service, content, promotion, or offering available through the Site is lawful, available, appropriate, or permitted in every jurisdiction. Certain Products offered by Molten may contain hemp-derived cannabinoids, including THC and CBD, and product availability may vary based upon applicable federal, state, tribal, local, or international regulations. We reserve the right, at any time and without prior notice, to restrict sales, refuse orders, discontinue products, modify ingredients, alter formulations, revise labeling, or limit shipping destinations in order to comply with changing legal, regulatory, operational, or business requirements.

While Molten endeavors to operate in compliance with all applicable laws, it is your sole responsibility to determine whether accessing the Site, purchasing Products, possessing Products, transporting Products, or consuming Products is lawful in your jurisdiction. Before purchasing any Product, you should carefully review all ingredient disclosures, product descriptions, warnings, and usage information provided on the Site. By purchasing or using any Product, you acknowledge that you are familiar with and responsible for complying with all laws, regulations, ordinances, and restrictions applicable to your possession, use, transportation, resale, or consumption of such Product.

All purchases and use of Products are undertaken at your own risk. You agree that you are solely responsible for ensuring that your purchase, possession, shipment, use, and consumption of any Product complies with all applicable laws and regulations wherever the Product may be delivered, possessed, transported, or consumed.

Safety Acknowledgment and Health Disclaimer

Your health and safety are important. Before using any Product offered by Molten, particularly products containing hemp-derived cannabinoids, caffeine, adaptogens, botanicals, functional ingredients, or dietary ingredients, you should consult with a qualified physician, pharmacist, or other licensed healthcare professional regarding potential interactions, side effects, contraindications, allergies, sensitivities, or other health-related concerns.

If you are pregnant, nursing, attempting to become pregnant, taking prescription medications, subject to drug testing, or have a history of cardiovascular conditions, mental health conditions, seizures, allergies, liver disease, respiratory conditions, or any other medical condition, you should consult a healthcare professional before purchasing or consuming any Product. If you believe you may be experiencing a medical emergency or adverse reaction, immediately discontinue use and seek medical attention.

Certain Products may contain hemp-derived THC or other cannabinoids that may produce intoxicating, impairing, delayed, or otherwise noticeable effects. Individual responses may vary significantly based on body weight, metabolism, tolerance, consumption habits, medications, and other factors. Do not drive, operate machinery, engage in hazardous activities, or undertake tasks requiring alertness or coordination after consuming any cannabinoid-containing Product. Keep all Products out of the reach of children and animals.

Molten expressly disclaims responsibility for any statements, claims, testimonials, reviews, opinions, or representations made by third parties regarding the safety, effectiveness, benefits, performance, or suitability of any Product. Customer experiences may vary and should not be relied upon as guarantees of results.

The Products sold through the Site are not intended to diagnose, treat, cure, mitigate, or prevent any disease, illness, medical condition, or health disorder. Statements regarding Products have not necessarily been evaluated by the U.S. Food and Drug Administration and should not be interpreted as medical advice, health claims, or therapeutic promises unless expressly required by applicable law.

All information presented on the Site, in marketing materials, on social media channels, in packaging, in product literature, or through customer communications is provided solely for general educational and informational purposes. Such information is not intended to replace professional medical advice, diagnosis, treatment, or care from a qualified healthcare provider. Nothing contained on the Site should be interpreted as medical guidance or as a recommendation regarding the treatment of any medical condition.

You should never disregard, delay, or avoid seeking professional medical advice because of information obtained from the Site, our marketing materials, social media content, customer reviews, or any other materials provided by Molten. Reliance on any information provided by the Company is solely at your own risk.

Consumption of Hemp-Derived Cannabinoids and Drug Testing

Certain Products offered by Molten may contain hemp-derived cannabinoids, including THC, CBD, or other naturally occurring cannabinoid compounds. Consumption of cannabinoid-containing products may result in the presence of THC, cannabinoids, or cannabinoid metabolites in blood, urine, saliva, hair, or other biological samples and may lead to a positive result on a drug screening test.

Molten does not guarantee that any Product will be free from detectable levels of THC, cannabinoids, or cannabinoid metabolites, nor does Molten represent or warrant that use of any Product will not affect the outcome of a drug, employment, military, athletic, professional licensing, insurance, governmental, or other screening program. Individual test results may vary based on numerous factors, including product use, frequency of consumption, metabolism, body chemistry, testing methodology, and testing thresholds.

If you are subject to drug testing, employment screening, athletic eligibility requirements, military regulations, professional licensing standards, or similar restrictions, you should consult the applicable organization or a qualified professional before using any cannabinoid-containing Product. Your decision to purchase, possess, or consume such Products is made voluntarily and entirely at your own risk.

Molten shall not be responsible or liable for any adverse employment action, loss of professional credentials, denial of benefits, disciplinary action, legal consequence, athletic disqualification, or any other consequence arising from or related to the use, possession, or consumption of its Products.

Registration, Accounts, and User Information

Certain features of the Site may require you to create an account, complete a registration process, provide identifying information, or otherwise submit information about yourself. As a condition of accessing or using the Site and Services, you agree that all information you provide to Molten will be truthful, accurate, current, and complete. You further agree to promptly update any information that becomes inaccurate or outdated.

To purchase Products through the Site, you may be required to provide certain personal information, including your name, billing address, shipping address, email address, telephone number, payment information, and other details reasonably necessary to process transactions, verify eligibility, prevent fraud, or comply with legal obligations ("User Information"). Failure to provide accurate and complete information may result in the rejection, delay, suspension, or cancellation of orders or accounts.

Molten's collection, use, storage, and disclosure of User Information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Site, you consent to the collection and use of your information as described therein.

As part of the registration and checkout process, Molten may require age verification, identity verification, fraud prevention screening, or other validation measures. Only individuals who satisfy applicable age requirements and successfully complete any required verification procedures may purchase Products, establish accounts, participate in promotions, or otherwise use certain Services.

If account credentials are required, you are solely responsible for maintaining the confidentiality and security of your username, password, and other authentication information. You may not share your login credentials, permit another person to access your account, or use another person's account without authorization. You are responsible for all activity occurring under your account, whether authorized by you or not.

You agree to notify Molten immediately if you become aware of any unauthorized access to your account, misuse of credentials, suspected security breach, or other unauthorized activity. We reserve the right to require password changes, suspend account access, impose additional verification measures, or terminate accounts where security concerns exist.

Unless expressly authorized by Molten, you may maintain only one personal account. By registering an account, you acknowledge and agree to comply with these Terms and consent to transact with us electronically, including receiving notices, disclosures, agreements, and communications electronically.

Molten is not liable for losses resulting from unauthorized use of your account arising from your failure to safeguard credentials or otherwise comply with these Terms. You may be held responsible for damages, costs, losses, or expenses incurred by Molten arising from unauthorized use of your account or misuse of the Site attributable to you.

We reserve the right, in our sole discretion and without prior notice, to suspend, restrict, terminate, refuse, or revoke any account, registration, order, or access to the Services at any time for any lawful reason or for no stated reason, including where we believe these Terms have been violated or where continued access may expose Molten or others to risk.

Acceptable Use and Site Restrictions

Subject to these Terms, Molten grants you a limited, non-exclusive, revocable, non-transferable right to access and use the Site solely for lawful personal purposes and in accordance with these Terms. No other rights are granted or implied.

You may not use the Site, its content, products, services, trademarks, intellectual property, or underlying technology for any commercial purpose without Molten's prior written authorization. Without limitation, you may not frame, mirror, republish, co-brand, embed, scrape, reproduce, distribute, publicly display, or create derivative works from the Site or its content except as expressly permitted by applicable law or with our written consent.

For purposes of these Terms, "co-branding" includes displaying another person's or entity's name, logo, branding, trademark, endorsement, sponsorship indication, or other identifying material in a manner reasonably likely to create confusion regarding ownership, affiliation, authorization, endorsement, or sponsorship of the Site or its content.

You agree not to use the Site, Services, Products, or any content made available through them to:

  • (a) violate any applicable law, regulation, ordinance, or governmental requirement;
  • (b) encourage, facilitate, or participate in unlawful conduct;
  • (c) infringe, misappropriate, dilute, or otherwise violate the intellectual property, privacy, publicity, contractual, or proprietary rights of any person or entity;
  • (d) submit false, inaccurate, deceptive, fraudulent, or misleading information;
  • (e) harass, threaten, intimidate, abuse, stalk, defame, disparage, discriminate against, or otherwise harm another person;
  • (f) upload, transmit, distribute, or introduce malicious code, viruses, malware, ransomware, spyware, bots, worms, or other harmful software;
  • (g) interfere with, disrupt, damage, impair, overload, or compromise the operation, security, integrity, or performance of the Site or any connected systems;
  • (h) attempt to gain unauthorized access to accounts, databases, servers, software, or networks;
  • (i) collect, harvest, monitor, scrape, mine, or otherwise obtain personal information or data relating to other users without authorization;
  • (j) engage in automated access, crawling, indexing, scraping, data extraction, or use of bots, scripts, artificial intelligence systems, or similar technologies without express written permission;
  • (k) distribute spam, phishing communications, chain letters, deceptive marketing materials, or unauthorized advertisements;
  • (l) solicit funds, investments, sponsorships, endorsements, or commercial opportunities through the Site without authorization;
  • (m) submit obscene, offensive, defamatory, hateful, violent, unlawful, or otherwise objectionable content; or
  • (n) circumvent, disable, bypass, or interfere with security measures, authentication mechanisms, access restrictions, or technological protections implemented by Molten.

Violation of these restrictions may result in immediate suspension or termination of access, cancellation of orders, legal action, and any other remedies available under applicable law.

Although Molten has no obligation to actively monitor Site activity, we reserve the right to review, investigate, monitor, remove, refuse, restrict, preserve, or disclose information, content, communications, or account activity whenever we believe such action is appropriate to protect our rights, enforce these Terms, comply with legal obligations, maintain platform integrity, or address security concerns.

You remain solely responsible for all information, content, communications, materials, submissions, reviews, comments, or other content you provide, post, upload, transmit, or otherwise make available through the Site. Molten assumes no responsibility or liability for user-submitted content and disclaims liability for actions taken or not taken with respect to any such content by Molten, its affiliates, service providers, or content partners.

Copyright Policy and Designated Copyright Agent

Molten respects the intellectual property rights of others and expects users of the Site to do the same. It is our policy to respond to notices of alleged copyright infringement that comply with applicable United States copyright laws, including the Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. § 512. Depending on the circumstances, Molten may remove, disable access to, or investigate content alleged to infringe intellectual property rights and may suspend or terminate access to the Site for repeat or egregious offenders.

If you believe that material available on the Site infringes a copyright that you own or are authorized to enforce, you may submit a written notice to Molten's designated Copyright Agent containing the following information:

  1. A physical or electronic signature of the copyright owner or a person authorized to act on the copyright owner's behalf;
  2. Identification of the copyrighted work claimed to have been infringed, including a sufficiently detailed description to allow us to identify the work;
  3. Identification of the allegedly infringing material and its location on the Site, including any applicable URL or other information reasonably sufficient to permit us to locate the material;
  4. Your name, mailing address, telephone number, and email address;
  5. A statement that you have a good-faith belief that the disputed use of the material is not authorized by the copyright owner, its agent, or applicable law;
  6. A statement, made under penalty of perjury, that the information contained in the notice is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner; and
  7. Your physical or electronic signature (including a typed legal name where permitted by law).

Designated Copyright Agent

Copyright notices and DMCA communications should be directed to:

Copyright Agent
Backstage Infusions LLC d/b/a Molten Smoky Colas
1256 Capitol Dr.
Pewaukee, WI 53072
Phone: (262) 235-0659
Email: info@drinkmolten.com

Molten reserves all rights available under applicable copyright law, including the right to remove content, restrict access, request additional information, or take other actions deemed appropriate in response to infringement claims.

Security and Protection of the Site

The security and integrity of the Site are important to Molten. Any credentials, passwords, authentication tokens, or account access information provided for use with the Site are personal to the authorized account holder and may not be shared, transferred, sold, or otherwise disclosed to third parties.

You are solely responsible for maintaining the confidentiality and security of your login credentials and for all activity occurring under your account. If Molten determines that a password, authentication method, or account may present a security risk, we reserve the right to require updated credentials, suspend access, implement additional verification procedures, or terminate the account.

You agree not to use the Site, Services, or any related systems to compromise security, gain unauthorized access, interfere with operations, test vulnerabilities without authorization, or otherwise engage in activities that may disrupt or impair the functionality of the Site or connected systems.

Without limitation, you may not create, distribute, possess for malicious use, deploy, or facilitate the use of software, scripts, tools, devices, or technologies intended to:

  • Circumvent security protections;
  • Obtain unauthorized access to systems or data;
  • Guess, crack, harvest, or intercept passwords or credentials;
  • Probe, scan, monitor, or exploit network vulnerabilities;
  • Disrupt service availability;
  • Extract protected information without authorization; or
  • Interfere with the operation of the Site or its infrastructure.

Molten reserves the right to investigate suspected violations of these Terms, cooperate with service providers and third parties, preserve relevant records, and disclose information when reasonably necessary to protect the Company, users, business partners, or the public, or to comply with applicable laws, regulations, legal processes, subpoenas, court orders, or governmental requests.

By using the Site, you acknowledge and agree that Molten may take reasonable actions to investigate suspected misconduct, security incidents, policy violations, fraud, intellectual property violations, or unlawful activity. To the fullest extent permitted by law, you release and hold harmless Molten, its affiliates, officers, directors, employees, contractors, representatives, licensors, and service providers from claims arising out of or relating to actions reasonably taken in connection with security investigations, enforcement activities, cooperation with law enforcement, or compliance with legal obligations.

Ownership of Content and Proprietary Rights

Unless otherwise indicated, all content, functionality, features, technology, software, designs, materials, and information available through the Site (collectively, the "Content") are owned by or licensed to Molten and are protected by applicable intellectual property, copyright, trademark, trade secret, and other proprietary rights laws.

Content includes, without limitation:

  • Text, copy, articles, and written materials;
  • Product descriptions and formulations;
  • Graphics, illustrations, photographs, and images;
  • Logos, branding elements, trade dress, and artwork;
  • Audio and video content;
  • Website designs and layouts;
  • Databases and compilations;
  • Source code and software;
  • Mobile applications and functionality; and
  • All related intellectual property rights.

Except as expressly permitted by these Terms or with prior written authorization from Molten, no Content may be copied, reproduced, distributed, modified, adapted, translated, published, transmitted, displayed, sold, licensed, exploited, reverse engineered, or otherwise used for commercial purposes.

You may access and view Content solely for your personal, lawful, non-commercial use. Any authorized copies must retain all copyright, trademark, and proprietary notices appearing on the original materials.

Nothing contained in the Site or Services grants, transfers, or conveys ownership of any intellectual property rights to you. All rights not expressly granted herein are reserved by Molten and its licensors.

Unauthorized use of Content may violate intellectual property laws and may result in legal action.

Trademarks

The trademarks, service marks, logos, trade names, product names, slogans, trade dress, and other brand identifiers displayed on the Site are the property of Molten or their respective owners and are protected by applicable trademark and unfair competition laws.

"MOLTEN FORGE,", "MOLTEN RISE", and "MOLTEN SMOKY COLAS," associated logos, product branding, packaging designs, promotional materials, and related marks are proprietary assets of Backstage Infusions LLC and may not be copied, reproduced, displayed, used, registered, modified, or exploited without prior written authorization.

Nothing contained on the Site should be interpreted as granting any license or right to use any trademark, logo, or brand identifier without the prior written consent of the applicable owner.

Third-Party Websites, Services, and Content

The Site may contain links to third-party websites, services, applications, social media platforms, advertisements, products, content, or other resources that are not owned, operated, or controlled by Molten. These links are provided solely for convenience and informational purposes.

Molten does not control, endorse, monitor, review, or guarantee the accuracy, completeness, legality, reliability, availability, or quality of third-party websites, content, products, or services. Any access to or use of third-party resources is undertaken entirely at your own risk.

We are not responsible for examining or evaluating third-party materials and expressly disclaim liability for any losses, damages, claims, injuries, liabilities, costs, or expenses arising from or relating to:

  • Third-party websites or services;
  • Purchases or transactions conducted with third parties;
  • Third-party content or representations;
  • Data collection or privacy practices of third parties;
  • Security incidents involving third-party services; or
  • Any products or services offered by third parties.

Before engaging with any third-party website, service, promotion, or transaction, you should carefully review the applicable terms, policies, privacy practices, and business practices of the third party involved. Any concerns, disputes, complaints, claims, requests for refunds, or inquiries regarding third-party products or services must be directed to the applicable third party.

You are solely responsible for exercising appropriate caution, judgment, and due diligence in all interactions with third parties that may be accessed through or referenced on the Site.

User Submissions, Reviews, Comments, and Feedback

Molten may permit users to submit, post, upload, publish, transmit, display, review, comment upon, or otherwise provide content through the Site, social media channels, promotional campaigns, customer service interactions, or other Services (collectively, "User Content"). User Content may include, without limitation, reviews, testimonials, photographs, videos, comments, messages, suggestions, product experiences, ideas, recommendations, and other materials provided by users.

By submitting or making available any User Content, you grant Molten and its affiliates, subsidiaries, licensors, successors, service providers, contractors, advertising partners, agents, and representatives a perpetual, irrevocable, worldwide, non-exclusive, transferable, sublicensable, royalty-free license to host, store, reproduce, copy, modify, adapt, translate, distribute, publish, display, perform, create derivative works from, and otherwise use such User Content in connection with the operation, promotion, marketing, development, improvement, and administration of the Site, Services, Products, and Molten's business activities.

This license includes the right to use User Content in advertising, promotional materials, social media content, email communications, product packaging, websites, marketing campaigns, and other commercial or non-commercial communications without further notice, approval, or compensation to you, unless prohibited by applicable law.

In addition, if you submit ideas, recommendations, suggestions, proposals, feature requests, product concepts, marketing ideas, comments, reviews, or other feedback concerning the Site, Services, Products, or Molten's business (collectively, "Feedback"), you acknowledge that such Feedback is voluntarily provided and shall become the exclusive property of Molten. To the fullest extent permitted by law, you hereby assign and transfer to Molten all right, title, and interest in and to such Feedback, including any intellectual property rights associated therewith. Molten may use, modify, disclose, commercialize, license, publish, or otherwise exploit Feedback for any purpose without acknowledgment, compensation, or obligation to you.

All collection, storage, disclosure, and use of User Content and Feedback shall be governed by our Privacy Policy and applicable law.

You acknowledge and agree that you are not entitled to compensation, royalties, attribution, reimbursement, or any other payment for User Content or Feedback submitted to Molten.

By submitting User Content, you represent and warrant that:

  1. You own or control all rights necessary to submit the User Content and grant the rights described in these Terms;
  2. The User Content does not infringe, violate, misappropriate, or otherwise interfere with any copyright, trademark, trade secret, patent, privacy right, publicity right, contractual right, or other legal right of any third party;
  3. The User Content is accurate to the best of your knowledge and is not intentionally false or misleading;
  4. Submission and use of the User Content will not violate any applicable law, regulation, court order, contractual obligation, or legal duty; and
  5. The User Content otherwise complies with these Terms.

You further agree that User Content may not:

  • Contain unlawful, defamatory, fraudulent, misleading, obscene, threatening, hateful, harassing, discriminatory, or otherwise objectionable material;
  • Promote illegal activities;
  • Include malware, viruses, malicious code, or harmful software;
  • Impersonate another person or entity;
  • Contain unauthorized advertising, solicitation, or promotional materials; or
  • Interfere with the operation, security, or functionality of the Site or Services.

You remain solely responsible for the content, legality, reliability, and accuracy of any User Content you provide. Molten assumes no responsibility or liability for User Content posted by users or third parties and does not endorse opinions expressed by users.

Molten reserves the right, but has no obligation, to review, moderate, monitor, edit, restrict, remove, refuse, archive, or disclose User Content at any time and for any reason, including where such content is believed to violate these Terms, applicable law, the rights of others, or Molten's policies.

Text Messages, Marketing Communications, Email, and Push Notifications

By providing your mobile telephone number to Molten, you expressly consent to receive communications from us relating to your account, purchases, shipments, customer service matters, product updates, promotional campaigns, special offers, loyalty programs, and other business-related communications.

Such communications may be delivered through text message (SMS), multimedia message (MMS), push notification, telephone call, email, or other communication technologies. Message frequency may vary. Standard messaging, data, roaming, or carrier charges imposed by your wireless provider may apply, and you are solely responsible for such charges.

Where permitted by law, text messages may be delivered using automated technologies, including automatic telephone dialing systems or similar technologies. Your consent to receive marketing communications is not a condition of purchasing products or services from Molten.

You may opt out of promotional text messages at any time by replying "STOP" to any message or by following any other instructions provided within the communication. Requests to opt out may require a reasonable period to process, and you acknowledge that you may receive limited administrative or transactional messages during that processing period.

To the extent permitted by applicable law, any claims arising from or relating to text messaging programs, marketing communications, or related consent issues shall be governed by the dispute resolution, arbitration, and class action waiver provisions contained in these Terms.

By providing an email address, you consent to receive transactional, operational, marketing, promotional, and informational emails from Molten. You may unsubscribe from promotional emails by following the unsubscribe instructions contained within the communication. Certain transactional communications relating to purchases, account administration, legal notices, or customer service matters may continue even after you opt out of marketing communications.

Orders, Purchases, Pricing, and Payment Terms

Any order submitted through the Site constitutes an offer by you to purchase the products identified in that order subject to these Terms and all applicable policies. Submission of an order does not guarantee acceptance by Molten.

An order shall not be deemed accepted, and no binding sales agreement shall be formed, until Molten has processed the order and transmitted an order confirmation or shipment confirmation. We reserve the right to reject, limit, delay, modify, or cancel any order, in whole or in part, at any time and for any lawful reason, including suspected fraud, inventory limitations, pricing errors, legal restrictions, product availability issues, verification concerns, or compliance requirements.

If an order is modified or canceled after submission, Molten may attempt to notify you using the contact information provided during checkout, but shall not be liable for any resulting inconvenience, damages, costs, or losses.

You agree to provide current, complete, and accurate billing, payment, shipping, and account information for all purchases. You authorize Molten and its payment processors to charge the payment method provided for all amounts associated with your order, including product charges, taxes, shipping fees, handling fees, and any other disclosed charges.

All prices displayed on the Site are subject to change at any time without notice. Prices applicable to a purchase will be the prices in effect at the time an order is submitted and accepted. Unless expressly stated otherwise, posted prices do not include applicable taxes, duties, shipping charges, handling fees, or other governmental assessments, which may be added during checkout.

Despite our efforts, the Site may occasionally contain pricing inaccuracies, typographical errors, product description errors, inventory discrepancies, promotional inaccuracies, or other mistakes. Molten reserves the right to correct such errors, update information, revoke promotions, adjust pricing, and cancel affected orders without liability, including after an order has been submitted.

Molten will arrange shipment of accepted orders to eligible destinations in accordance with our Shipping Policy. Shipping and delivery estimates are provided solely as approximations and are not guaranteed. Delivery delays may occur due to weather, carrier performance, regulatory requirements, inventory issues, verification procedures, force majeure events, or other circumstances beyond our control.

Title to and risk of loss for Products transfers to you upon delivery of the Products to the applicable carrier or shipping provider. Molten is not responsible for carrier delays, lost shipments, delivery interruptions, or damages occurring after transfer to the carrier except as otherwise required by law.

Molten reserves the right, in its sole discretion, to:

  • Limit quantities purchased by any customer;
  • Restrict purchases by geographic region or jurisdiction;
  • Refuse sales to any person or entity;
  • Modify product formulations, packaging, ingredients, potency, availability, or specifications;
  • Discontinue products at any time;
  • Restrict shipping destinations; and
  • Withdraw or modify promotions, discounts, subscriptions, or special offers.

Certain Products offered through the Site may contain hemp-derived cannabinoids and may not be available in all jurisdictions. Products are offered only where legally permitted. Any offer appearing on the Site is void where prohibited by law.

While Molten strives to provide accurate descriptions and information, we do not guarantee that Products, Services, product descriptions, images, specifications, ingredients, pricing information, availability information, or other content will be error-free, complete, current, or suitable for your particular expectations or intended use. Any reliance on such information is undertaken at your own risk.

Errors, Inaccuracies, Product Information, and Site Availability

While Molten strives to provide accurate and current information, the Site and Services may occasionally contain typographical errors, inaccuracies, omissions, outdated information, pricing discrepancies, inventory inaccuracies, promotional mistakes, shipping estimates, product descriptions, ingredient disclosures, regulatory information, availability notices, or other unintended errors.

We reserve the right, at any time and without prior notice, to correct, revise, update, modify, supplement, or remove any information appearing on the Site or within the Services. We may also cancel, suspend, refuse, modify, or limit orders if any information relating to pricing, availability, shipping, promotions, product descriptions, ingredients, potency, packaging, specifications, regulatory status, or other details is determined to be inaccurate, incomplete, unavailable, or otherwise erroneous, including after an order has been submitted or accepted.

Except where required by applicable law, Molten assumes no obligation to update, revise, clarify, supplement, or remove information contained on the Site or Services. The presence of an update date, revision date, publication date, or similar indicator should not be interpreted as a representation that all information on the Site has been reviewed, verified, or updated.

Information appearing on the Site may contain historical information, forward-looking statements, estimated timelines, anticipated product releases, promotional announcements, or other information that is subject to change without notice. All information is provided solely as of the date posted unless otherwise indicated.

You acknowledge that any reliance upon information available through the Site or Services is undertaken entirely at your own risk. Molten shall not be liable for inaccuracies, omissions, delays, interruptions, modifications, discontinuations, suspensions, content changes, product changes, or any other revisions affecting the Site, Services, Products, promotions, or related materials.

We reserve the right to modify, suspend, discontinue, restrict, or terminate any portion of the Site, Services, Products, programs, subscriptions, promotions, content, or functionality at any time and without liability to you or any third party.

Disclaimer of Warranties and Limitation of Liability

Use of Site and Internet Risks

You acknowledge that the internet is inherently subject to interruptions, security vulnerabilities, unauthorized access, transmission failures, malware, viruses, and other risks beyond Molten's control. Although we employ commercially reasonable security measures, we cannot guarantee that the Site, Services, servers, communications, downloadable materials, or electronic transmissions will be free from viruses, malicious code, malware, ransomware, Trojan horses, worms, or other harmful components.

You are solely responsible for implementing appropriate safeguards, backup procedures, cybersecurity protections, and recovery systems necessary to protect your devices, networks, software, and information.

Molten assumes no responsibility for damage to devices, systems, software, data, or other property arising from access to or use of the Site, Services, Products, or internet communications.

Informational Content Disclaimer

Information provided through the Site, Services, marketing materials, product descriptions, educational resources, social media channels, newsletters, or other communications is provided for general informational purposes only and should not be relied upon as professional, legal, medical, financial, regulatory, investment, tax, scientific, or business advice.

The Content available through the Site may not be complete, accurate, current, or applicable to your specific circumstances. You should exercise independent judgment and consult qualified professionals before making decisions based on information obtained through the Site.

"As Is" and "As Available" Disclaimer

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE, SERVICES, PRODUCTS, CONTENT, SOFTWARE, FUNCTIONALITY, COMMUNICATIONS, AND ALL RELATED MATERIALS ARE PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS.

MOLTEN, ITS AFFILIATES, OWNERS, MEMBERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, DISTRIBUTORS, SERVICE PROVIDERS, AND REPRESENTATIVES EXPRESSLY DISCLAIM ALL WARRANTIES, REPRESENTATIONS, CONDITIONS, AND GUARANTEES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION:

  • IMPLIED WARRANTIES OF MERCHANTABILITY;
  • FITNESS FOR A PARTICULAR PURPOSE;
  • TITLE;
  • NON-INFRINGEMENT;
  • ACCURACY;
  • RELIABILITY;
  • AVAILABILITY;
  • SECURITY;
  • QUALITY;
  • COMPATIBILITY; AND
  • UNINTERRUPTED OPERATION.

Molten does not warrant that:

  • The Site or Services will be uninterrupted, error-free, secure, or available at all times;
  • Defects or errors will be corrected;
  • Products will meet your individual expectations or requirements;
  • Product descriptions, ingredients, potency information, images, pricing, availability, or other content will always be accurate;
  • Communications will be delivered successfully; or
  • The Site will be free from harmful components or unauthorized access.

Any use of Products, Services, information, or content obtained through the Site is undertaken at your own discretion and risk.

Third-Party Services Disclaimer

Molten does not endorse, warrant, guarantee, or assume responsibility for any third-party products, services, websites, software, advertisements, content, payment processors, shipping providers, social media platforms, or external resources accessible through the Site.

Transactions between you and third parties are solely between you and the applicable third party, and Molten shall not be responsible for monitoring, enforcing, or resolving such transactions.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOLTEN, ITS PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, MEMBERS, MANAGERS, OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, SERVICE PROVIDERS, CONTENT PROVIDERS, LICENSORS, SUCCESSORS, ASSIGNS, AND REPRESENTATIVES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, SPECIAL, ENHANCED, PUNITIVE, OR OTHER DAMAGES OF ANY KIND ARISING FROM OR RELATED TO:

  • YOUR ACCESS TO OR USE OF THE SITE;
  • YOUR INABILITY TO ACCESS OR USE THE SITE;
  • PRODUCTS OR SERVICES PURCHASED THROUGH THE SITE;
  • DELAYED, LOST, DAMAGED, OR FAILED SHIPMENTS;
  • USER CONTENT;
  • THIRD-PARTY CONDUCT;
  • DATA LOSS;
  • BUSINESS INTERRUPTION;
  • LOSS OF REVENUE;
  • LOSS OF PROFITS;
  • LOSS OF GOODWILL;
  • LOSS OF BUSINESS OPPORTUNITY;
  • PERSONAL INJURY;
  • PROPERTY DAMAGE;
  • EMOTIONAL DISTRESS; OR
  • ANY OTHER COMMERCIAL OR PERSONAL LOSS,

WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, WARRANTY, OR ANY OTHER LEGAL THEORY, EVEN IF MOLTEN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IF YOU ARE DISSATISFIED WITH THE SITE, SERVICES, PRODUCTS, OR THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE AND SERVICES.

Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF MOLTEN AND ITS AFFILIATES ARISING FROM OR RELATING TO THE SITE, SERVICES, PRODUCTS, OR THESE TERMS SHALL NOT EXCEED THE GREATER OF:

(A) ONE THOUSAND U.S. DOLLARS (US $1,000); OR

(B) THE TOTAL AMOUNT PAID BY YOU TO MOLTEN FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

Certain jurisdictions may not allow exclusion or limitation of certain damages, and portions of these limitations may not apply to you to the extent prohibited by law.

Indemnification

You agree to defend, indemnify, and hold harmless Molten, its parent companies, affiliates, subsidiaries, members, managers, owners, officers, directors, employees, contractors, service providers, licensors, successors, assigns, agents, and representatives from and against any and all claims, demands, actions, lawsuits, proceedings, investigations, liabilities, damages, judgments, penalties, fines, settlements, losses, costs, and expenses, including reasonable attorneys' fees and legal costs, arising out of or relating to:

  1. Your violation of these Terms;
  2. Your use or misuse of the Site, Services, Products, or Content;
  3. Your violation of any law, regulation, ordinance, or governmental requirement;
  4. Your violation of any rights of another person or entity, including intellectual property, privacy, publicity, contractual, or proprietary rights;
  5. Any User Content, submissions, communications, or materials provided by you;
  6. Any dispute between you and another user, customer, third party, or governmental authority; or
  7. Any negligent, fraudulent, unlawful, or intentional misconduct by you.

This indemnification obligation shall survive termination of your account, cessation of Site use, completion of purchases, expiration of these Terms, and any other termination of the relationship between you and Molten.

Molten reserves the right, at its own election, to assume exclusive control and defense of any matter otherwise subject to indemnification. You agree to cooperate fully in such defense and may not settle any claim subject to indemnification without Molten's prior written consent.

Force Majeure

Molten shall not be deemed in breach of these Terms, nor shall it be liable for delays, interruptions, failures, or inability to perform obligations resulting from circumstances beyond its reasonable control.

Such circumstances may include, without limitation:

  • Natural disasters; Acts of God; Floods; Fires; Earthquakes; Severe weather;
  • Epidemics or pandemics; Public health emergencies;
  • Government actions or restrictions; Regulatory changes; Embargoes;
  • War; Terrorism; Civil unrest; Riots;
  • Labor shortages; Strikes or labor disputes;
  • Utility failures; Telecommunications disruptions; Internet outages; Cybersecurity incidents;
  • Supply chain disruptions; Transportation interruptions; Carrier delays; Raw material shortages; or
  • Any other event beyond Molten's reasonable control.

Performance obligations shall be suspended for the duration of the force majeure event, and Molten shall have a reasonable period following resolution of such event to resume performance.

Governing Law and Jurisdiction

These Terms, the Site, Services, Products, and all disputes, claims, controversies, and causes of action arising out of or relating thereto shall be governed by and construed in accordance with the laws of the State of Wisconsin and applicable federal laws of the United States, without regard to conflict-of-law principles that would require application of the laws of another jurisdiction.

Nothing contained in these Terms shall prevent Molten from seeking temporary restraining orders, preliminary injunctions, equitable relief, enforcement of arbitration awards, collection of amounts owed, protection of intellectual property rights, or other remedies available under applicable law in any court possessing proper jurisdiction.

Subject to the arbitration provisions contained in these Terms, you and Molten agree that any judicial proceeding arising from or relating to these Terms shall be brought exclusively in the state or federal courts located in Waukesha County, Wisconsin, and each party knowingly and irrevocably consents to the jurisdiction and venue of such courts and waives any objection based upon forum non conveniens or similar doctrines.

Arbitration

Before either party initiates a formal legal proceeding, you and Molten agree to make a good-faith effort to resolve any dispute, claim, or controversy informally. Either party may begin this process by sending written notice to the other party describing the nature of the dispute and the relief sought.

All communications, offers, statements, promises, proposals, conduct, and materials exchanged during informal dispute resolution efforts shall be treated as confidential settlement communications to the fullest extent permitted by law. Such materials shall not be admissible in arbitration or any other proceeding, except where otherwise admissible or discoverable independent of the settlement discussions.

If the parties are unable to resolve the dispute within thirty (30) days after written notice is delivered, or within thirty (30) days after a meeting of authorized representatives if such meeting occurs, whichever is later, then the dispute shall be resolved by final and binding arbitration rather than in court, except as expressly provided below.

You and Molten agree that any claim, dispute, or controversy arising out of or relating to these Terms, the Site, the Services, any Product, any transaction, any communication, or the relationship between you and Molten, including disputes regarding the interpretation, enforceability, scope, validity, or applicability of this arbitration provision, shall be finally resolved through binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules then in effect, unless another applicable AAA rule set is required by law.

The arbitration shall be conducted in English before a single neutral arbitrator selected in accordance with the applicable AAA rules. Unless the parties agree otherwise, the arbitration shall take place in Waukesha County, Wisconsin.

The parties shall share administrative and arbitrator fees equally, except where applicable law requires a different allocation. Each party shall bear its own attorneys' fees, expert fees, costs, and expenses unless the arbitrator determines that an award of fees or costs is permitted or required by these Terms, applicable law, or the applicable arbitration rules.

The arbitrator shall have authority to award all remedies available under applicable law, including legal and equitable relief, but shall not award punitive damages unless such damages cannot legally be waived. The arbitrator may also award attorneys' fees and costs to the prevailing party where authorized by law or these Terms.

Except as required by law, court order, or enforcement of an arbitration award, neither party nor the arbitrator may disclose the existence, content, filings, evidence, testimony, award, or result of the arbitration without the prior written consent of both parties.

The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. You and Molten acknowledge and agree that by entering into these Terms, each party is knowingly and voluntarily waiving the right to a trial in court, including a trial by jury, and that disputes subject to this section will be resolved by an arbitrator rather than by a judge or jury.

Nothing in this section prevents either party from seeking temporary, preliminary, or permanent injunctive relief, equitable remedies, or other provisional relief from a court of competent jurisdiction to protect intellectual property rights, confidential information, account security, payment obligations, or to preserve the status quo pending arbitration.

Class Action Waiver and Limitation Period

To the fullest extent permitted by law, all disputes, claims, arbitration proceedings, and court proceedings between you and Molten shall be conducted only on an individual basis. You and Molten each waive the right to participate in, bring, maintain, or recover through any class action, collective action, consolidated action, representative action, private attorney general action, or similar proceeding.

You may not bring a claim as a plaintiff, class member, representative, or participant in any class, collective, consolidated, or representative action against Molten. Likewise, the arbitrator may not consolidate more than one person's claims or preside over any form of representative or class proceeding unless all parties expressly agree in writing.

Your access to, purchase from, or continued use of the Site, Services, or Products constitutes your agreement to this class action waiver.

To the fullest extent permitted by law, any claim, cause of action, dispute, or proceeding arising out of or relating to these Terms, the Site, Services, Products, transactions, or communications with Molten must be commenced within one (1) year after the claim or cause of action accrues. Any claim not filed within that one-year period is permanently barred.

Accessibility

Molten is committed to making the Site and Services accessible and usable for all individuals, including people with disabilities. We endeavor to support accessibility and improve the user experience for all customers.

If you experience difficulty accessing any portion of the Site or Services, encounter an accessibility barrier, or would like to request assistance, alternative formats, or additional support, please contact us at:

Email: info@drinkmolten.com
Phone: (262) 235-0659

When contacting us, please include a description of the specific accessibility issue, the page or feature involved, the device and browser you are using, and your preferred method of contact so we can evaluate and respond to your request.

Severability

If any provision, portion, sentence, clause, or application of these Terms is determined to be unlawful, invalid, void, or unenforceable by a court, arbitrator, or other authority of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by law or, if necessary, severed from these Terms.

The invalidity or unenforceability of any provision shall not affect the validity, enforceability, or legal effect of the remaining provisions, which shall remain in full force and effect.

Entire Agreement; No Waiver; Interpretation

These Terms, together with any policies, notices, rules, guidelines, or supplemental terms posted by Molten on the Site or incorporated by reference, constitute the entire agreement between you and Molten regarding your access to and use of the Site, Services, and Products.

These Terms supersede all prior or contemporaneous agreements, understandings, communications, proposals, representations, and warranties, whether written or oral, relating to the Site, Services, or Products.

Molten's failure to enforce any right, remedy, or provision under these Terms shall not constitute a waiver of such right, remedy, or provision. Any waiver must be in writing and signed by an authorized representative of Molten.

No ambiguity in these Terms shall be construed against either party as the drafting party.

Electronic Communications, Transactions, and Signatures

By visiting the Site, creating an account, placing an order, submitting online forms, sending emails, contacting customer support, or otherwise communicating with Molten electronically, you consent to receive communications from us electronically.

You agree that agreements, disclosures, notices, policies, receipts, confirmations, records, transaction documents, and other communications that we provide electronically, including by email, text message, account notification, or posting on the Site, satisfy any legal requirement that such communications be in writing.

You consent to the use of electronic signatures, electronic contracts, electronic records, electronic notices, electronic order confirmations, and electronic transaction records in connection with your use of the Site and Services.

To the fullest extent permitted by law, you waive any rights or requirements under any law that would require:

  • An original handwritten signature;
  • Delivery or retention of paper records;
  • Non-electronic notices;
  • Non-electronic contracts;
  • Physical copies of transaction records; or
  • Payment or credit processes other than those provided electronically.

California Users and Residents

If you are a California resident and a complaint regarding the Site, Services, or Products is not resolved to your satisfaction, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail or telephone at:

Complaint Assistance Unit
Division of Consumer Services
California Department of Consumer Affairs
1625 North Market Blvd., Suite N 112
Sacramento, California 95834
Phone: (800) 952-5210 or (916) 445-1254

Miscellaneous

Section headings are provided for convenience only and shall not affect the interpretation or legal effect of these Terms.

These Terms shall be interpreted and enforced to the fullest extent permitted by applicable law.

You may not assign, transfer, delegate, or sublicense any rights or obligations under these Terms without Molten's prior written consent. Molten may assign, transfer, delegate, or sublicense any or all of its rights or obligations under these Terms at any time without notice or consent, including in connection with a merger, acquisition, reorganization, sale of assets, financing, corporate transaction, or transfer of business operations.

Nothing in these Terms creates any partnership, joint venture, employment, agency, fiduciary, franchise, or representative relationship between you and Molten.

Upon request, you agree to provide Molten with documentation, substantiation, authorizations, releases, or other information reasonably necessary to verify your compliance with these Terms, confirm eligibility, investigate misuse, process transactions, comply with applicable law, or protect Molten's rights.

You waive any defense based on the electronic form of these Terms, the absence of a physical signature, or the lack of handwritten execution by the parties.

Contact Information

For questions regarding these Terms, the Site, Products, Privacy Policy, Age Verification Policy, or other Company policies, please contact:

Backstage Infusions LLC d/b/a Molten Smoky Colas
1256 Capitol Dr.
Pewaukee, WI 53072
Phone: (262) 235-0659
Email: info@drinkmolten.com
Website: drinkmolten.com


Supplemental Terms of Service, Wholesale Accounts

Updated: May 21, 2026

These Supplemental Terms of Service for Wholesale Accounts ("Wholesale Terms") apply to wholesale purchasers, retailers, distributors, resellers, and other commercial customers approved by Backstage Infusions LLC d/b/a Molten Smoky Colas ("Molten," "Company," "we," "us," or "our").

By applying for, registering for, placing an order through, or purchasing products under a wholesale account, you agree to be bound by these Wholesale Terms, the Molten Terms of Service, the Privacy Policy, the Age Verification Policy, and any additional policies or requirements posted at drinkmolten.com or otherwise provided by Molten.

To the extent these Wholesale Terms conflict with any generally applicable retail shipping or refund policy posted on the Site, these Wholesale Terms shall control for wholesale purchases unless otherwise stated in writing by Molten.

As used in these Wholesale Terms, "Products" includes any Molten beverages, hemp-derived THC beverages, CBD beverages, functional beverages, adaptogenic beverages, energy beverages, merchandise, promotional materials, and any other goods made available for wholesale purchase.

Wholesale Shipping Policy

Molten uses commercially reasonable efforts to process and ship wholesale orders promptly. Orders submitted before 11:00 a.m. Central Time may be processed the same business day when inventory, verification, compliance, and operational conditions permit. Orders submitted at or after 11:00 a.m. Central Time may be processed on the next business day.

Molten may ship orders using USPS, UPS, FedEx, freight carriers, local delivery providers, third-party logistics providers, or other shipping methods selected in our discretion.

  1. Free Shipping Threshold. Molten offers free standard shipping on qualifying wholesale orders over $1,000, unless otherwise stated in writing. Shipping estimates exclude weekends, holidays, carrier delays, regulatory delays, weather disruptions, and other circumstances beyond Molten's control.
  2. Tracking Information. When available, tracking information will be provided after shipment.
  3. Carrier Delays. Molten is not responsible for delays, interruptions, misrouting, damage, or delivery failures caused by carriers, weather, regulatory review, address errors, recipient unavailability, or other circumstances outside Molten's reasonable control.
  4. Incomplete, Damaged, or Returned Orders. Wholesale customers must promptly notify Molten if an order is incomplete, damaged, lost, or returned to sender. If Molten determines that an error was caused by Molten, we may, in our discretion, replace, reship, credit, or otherwise address the issue. If the issue resulted from customer error, carrier error, address error, refusal, failed delivery, legal restriction, or other cause not attributable to Molten, reshipment may be at the wholesale customer's expense.
  5. Legal Shipping Restrictions. Molten will not knowingly ship Products to jurisdictions where the sale, shipment, possession, resale, or use of such Products is prohibited. Wholesale purchasers are solely responsible for ensuring that their purchase, receipt, storage, resale, marketing, and distribution of Products complies with all applicable laws and regulations.
  6. Title and Risk of Loss. Title and risk of loss pass to the wholesale purchaser upon Molten's delivery of Products to the applicable carrier or shipping provider.
  7. Wholesale Compliance Responsibility. Wholesale purchasers represent and warrant that they possess all licenses, registrations, permits, approvals, insurance, and legal authority necessary to purchase, receive, store, market, resell, distribute, and handle Products, including any age-restricted or hemp-derived cannabinoid Products. Molten shall not be responsible for liability, losses, penalties, fines, enforcement actions, customer claims, or other consequences arising from a wholesale purchaser's purchase, resale, distribution, marketing, possession, or use of Products.

Wholesale Refund Policy

  1. Wholesale Policy Controls. The wholesale refund policy may differ from Molten's retail return or refund policy. Wholesale purchasers should review these terms carefully before placing an order.
  2. Damaged or Defective Products. Molten provides a thirty (30) day return window for Products that arrive defective or materially damaged due to Molten's handling or fulfillment. Other returns may be accepted or rejected in Molten's sole discretion.
  3. Eligibility for Return. To be eligible for return, Products must be in substantially the same condition in which they were received, unopened unless defective, and in their original packaging. Proof of purchase, order number, photographs, lot information, or other supporting documentation may be required.
  4. Return Authorization Required. To initiate a return, contact Molten at info@drinkmolten.com. Items returned without prior authorization may be refused, discarded, or returned at the sender's expense. Authorized returns must be sent as instructed by Molten. Unless otherwise directed, returns should be sent to: Backstage Infusions LLC, Returns Department, 5001 S River Road, West Bend, WI 53095.
  5. Return Shipping and Restocking Fee. Unless Molten determines that the return resulted from Molten's error, the wholesale purchaser is responsible for return shipping costs. Refunds for orders that have already shipped may be subject to a $10 restocking fee or other reasonable handling charges where permitted by law.
  6. Refunds and Credits. Approved refunds or credits will be processed in Molten's discretion and may be issued to the original payment method, as account credit, replacement product, or another reasonable remedy determined by Molten.
  7. Promotional or Add-On Orders. If a purchaser accepts a post-purchase promotion, add-on offer, bundle, reorder incentive, discounted product offer, or similar promotion and later requests cancellation or refund, Molten may remove the promotional items if the order has not shipped. If the order has already shipped, refunds or credits may be reduced by applicable restocking, handling, shipping, or promotional adjustment charges.

Wholesale Age Verification

Wholesale purchasers are bound by Molten's Age Verification Policy and represent that they will sell, distribute, and market Products only to adults twenty-one (21) years of age or older where Products are age-restricted. Wholesale purchasers will maintain commercially reasonable age-verification procedures at point of sale and will not knowingly resell Products to individuals under twenty-one (21).